There are a great number of definitions of what competencies are, yet it is debatable which is the most accurate one. Notwithstanding, a competency often implies knowledge, skills and attitude, which means that a competent employee knows what to do, can do it, and, first and foremost, does it. A competency model is a [...]

A competency model should consist of two basic parts – a competency dictionary (competency charts) and a competency matrix. Competency Dictionary We usually say that someone is more or less competent. It means that we assume the existence of various competency intensity levels. A competency chart is none other than a practical attempt [...]

Motivation, motivating, engagement…These terms are very often used in the world of business. Every manager wants to have a motivated and engaged team, and every HR department wants to discover and give effective tools for motivating employees to the managers. In order to find out how to achieve that, let’s first define some of [...]

In 1970 British social scientist R.M.Titmuss in his research, which he published in his book entitled The Gift Relationship, demonstrated that financial compensation for donating blood might lower the willingness to give blood among blood donors. Moreover, some psychologists also identified the phenomenon of lowering one’s internal motivation level among people tested on their [...]

For many years HR has only been responsible for personnel administration, payroll and the health and safety regulations. So we can say that HR employees were dedicated to ensure compliance of the internal personnel regulations and some of the legal activities. Therefore HR department was treated as a typical back-office such as IT and accounting. [...]

How to be different? How to be original and easily remembered? How to tap into customers’ positive emotions? How to attract the best employees? All of these conscious questions are currently troubling most of the organisations. There is usually one answer — start from the inside, from creating organisational culture. What is organisational culture? The [...]